kelab711 Privacy Policy

1 Who We Are

kelab711 operates the online gaming platform accessible at kelab711.org (the "Platform"), providing live casino games, slots, sports betting, and related entertainment services to registered users in permitted jurisdictions. For the purposes of this Privacy Policy, kelab711 is the data controller responsible for your personal data processed in connection with your use of the Platform.

If you have any questions about how kelab711 handles your personal data, please contact our Data Protection Officer at the contact details provided in Section 14 of this Policy.

2 Personal Data We Collect

kelab711 collects the following categories of personal data in the course of operating the Platform:

kelab711 does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) except where voluntarily provided in a support context or where required for responsible gaming purposes.

3 How We Collect Your Data

kelab711 collects personal data through the following means:

• Direct provision: Information you voluntarily submit during registration, KYC verification, deposit/withdrawal requests, or when contacting our support team.
• Automated collection: Technical and behavioural data collected automatically when you access the Platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification services, payment processors (such as FPX, DuitNow, and e-wallet providers), and fraud prevention partners who may share data with kelab711 for compliance purposes.
• Public sources: Information publicly available in fraud databases or regulatory watchlists used to verify the integrity of accounts.

4 How We Use Your Personal Data

kelab711 uses your personal data for the following purposes:

• To create, manage, and secure your kelab711 account
• To process deposits, withdrawals, and other financial transactions in MYR
• To verify your identity and age in compliance with our 21+ policy and applicable regulatory requirements
• To deliver platform communications including transaction confirmations, OTPs, and promotional offers (where you have opted in)
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To monitor gaming patterns for responsible gaming intervention where necessary
• To resolve disputes, respond to support queries, and enforce our Terms & Conditions
• To improve the Platform's functionality, game selection, and user experience through aggregate analytics
• To comply with legal, regulatory, and law enforcement obligations

5 Legal Basis for Processing

kelab711 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between kelab711 and you, including account management, game delivery, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering (AML), know-your-customer (KYC), and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement where our interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as opting in to receive marketing communications from kelab711. You may withdraw consent at any time.

6 Data Sharing & Disclosure

kelab711 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank — to process financial transactions.
• Identity verification providers: Third-party KYC services used to verify your identity and age at registration or upon request.
• Game studios: Licensed game providers (e.g., Pragmatic Play, PG Soft, Habanero) receive session data necessary to deliver and operate their games within the kelab711 Platform.
• Fraud prevention and security partners: Services that help kelab711 detect and prevent fraudulent activity, account takeovers, and money laundering.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, kelab711 will disclose personal data to law enforcement or regulatory bodies without prior notice where legally required.
• Group entities: kelab711 may share data within its group of companies for operational, compliance, and administrative purposes.

All third-party service providers engaged by kelab711 are bound by contractual data protection obligations and are prohibited from using your data for any purpose other than that for which it was shared.

7 Data Retention

kelab711 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, and compliance purposes. Specific retention periods are as follows:

• Account data: Retained for the duration of the account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial and transaction records: Retained for a minimum of seven (7) years from the date of the transaction.
• Support and communications records: Retained for up to three (3) years from the date of the last interaction.
• Technical and log data: Retained for up to twelve (12) months for security and fraud monitoring purposes.

Upon expiry of the applicable retention period, kelab711 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

8 Security Measures

kelab711 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and the kelab711 Platform
• Encrypted storage of sensitive data including passwords (hashed and salted) and financial account details
• Multi-factor authentication (OTP verification) for login on new or unrecognised devices
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the kelab711 Platform infrastructure
• Automated anomaly detection to identify and respond to suspicious account activity in real time

While kelab711 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kelab711 will notify affected users without undue delay.

9 Cookies & Tracking Technologies

kelab711 uses cookies and similar tracking technologies on the Platform to enhance functionality, analyse usage, and support security operations. The types of cookies used include:

• Essential cookies: Required for the Platform to function correctly — including session management, login state persistence, and security tokens. These cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to collect aggregate data on how users interact with the kelab711 Platform — including pages visited, session duration, and navigation paths — to improve the user experience.
• Security cookies: Used to detect fraudulent activity, bot traffic, and suspicious login patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the kelab711 Platform and may prevent you from logging in to your account.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by kelab711:

• Right of access: Request a copy of the personal data kelab711 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to kelab711's legal retention obligations.
• Right to restriction: Request that kelab711 restricts processing of your data in certain circumstances.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: Request a structured, machine-readable copy of data you have provided to kelab711.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact kelab711's Data Protection Officer at the contact details in Section 14. kelab711 will respond to verified requests within 30 days. Identity verification may be required before processing data rights requests.

11 Children's Privacy

The kelab711 Platform is strictly intended for individuals aged 21 years and above. kelab711 does not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has registered an account or provided personal data on the Platform, we will promptly close the account and delete all associated personal data. If you believe that a minor has accessed the kelab711 Platform, please contact us immediately at the details in Section 14.

12 Third-Party Links

The kelab711 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the kelab711 Platform. kelab711 is not responsible for the privacy practices, content, or data handling of any third-party websites linked from the Platform. We encourage you to review the privacy policies of any third-party services you access.

13 Changes to This Privacy Policy

kelab711 reserves the right to amend this Privacy Policy at any time. Changes will be published on this page at kelab711.org/privacy-policy, and the "Last Updated" date will be revised accordingly. Where changes are material, kelab711 will notify registered users via email or in-platform notification. Your continued use of the Platform following publication of any changes constitutes acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or kelab711's data protection practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 from the kelab711 Platform dashboard — our support agents are available in English, Bahasa Melayu, and Mandarin

Our team is accessible to players across Malaysia — whether you're reaching out from Kuala Lumpur, Penang, Johor Bahru, or elsewhere in the country. We aim to acknowledge all privacy-related correspondence within one business day and respond fully within 30 days of receiving a verifiable request.